Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mailleorderringsaustralia@gmail.com or via our Contact Page.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mailleorderringsaustralia.com.au or via our Contact Page.

Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned such as clearance items, special orders or personalized items.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or MORA Money.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return.  You will be notified if the refund was approved or not.  If approved, your refund will be automatically returned to you via your original payment method. Please note that processing times for receipt of funds varies for all financial institutions.  Please check with your bank, credit union or credit card company for their processing times.